Domingo Santo

The reason for a bad review is not the place itself or location it's service and food. My GOD, eat an hour prior so you can last on waiting for them to take your order of food. Drinks are quick, but food forget it. Then to get our bill I had to hunt down someone to pay attention to us to get our check. It took us 45min to get AND pay our bill. Food quality is not bad but they mess up a lot on drinks and your order. The one thing I can say was great was the place itself and the entertainment.

During our honeymoon trip across Mexico, we chose to stay at this centrally located hotel. While the hotel itself was nicely appointed and the staff at the upstairs bar and during breakfast were lovely, our experience was mixed. The central location lacked nearby bars and restaurants, and surprisingly, the noise from the reception area disrupted our mornings from 6:30 am onwards. A notable issue arose when we asked the hotel to arrange a taxi to the airport. Unfortunately, the taxi turned out to be unlicensed, taking a longer route and attempting to charge four times more than an Uber would have. Although we recognize the need to confirm details ourselves, especially with transportation, we expected a high-end hotel to engage licensed taxi services. Overall, our stay had its positives, but the unexpected noise and transportation issues left room for improvement.

Super disappointed with this hotel. I booked a room for 5 nights. I arrived at 10pm on a Wednesday and there was a private party happening on the rooftop and the music was BLASTING! During check-in they said the party would be over at 12am, however the music continued until almost 2:30am. My room was below the rooftop so I felt every beat and heard every scream that happened during the party. There were multiple other guests complaining as well. I called the front desk and they said that the people hosting the party paid for extra time and there is nothing that could be done. They wouldn’t even turn down the music… so this hotel cares more about the parties than the guests staying at their property. I cancelled the rest of my reservation and moved to another hotel in Centro that was perfect. It’s a shame, because the rooms were actually very nice. I would not recommend this hotel to anyone visiting CDMX. Stay somewhere else that actually care about their guest.

Fantastic stay, room was beautiful. Breakfast service by Juan was amazing and the food delicious. Our one complaint was the music was very loud until 12am but didn’t have to get up early so wasn’t too big an issue.

This hotel is located very close to the zocalo, the rooms are very nice and confortable and the restaurant in the rooftop is amazing, we have a very good experience in the rooftop. Our server was very attentive and helpful when we ask for recommendations. But there was an issue with the service at the front desk, they really have to be more attentive with that. Everything would have been prefect with our experience if it wasn’t for that issue.